FAQs
Support & FAQs
How do I place an order on pawmills?
Add your selected items to the shopping cart → enter your shipping information → choose a payment method → complete the payment. You can place an order without registering.
What payment methods are supported?
We support mainstream cross-border payment methods, including credit cards and PayPal. All transactions are fully encrypted to ensure the security of your payments.
Can I modify or cancel my order after it is placed?
You can contact our customer service team to modify your shipping address or cancel your order before it is processed for fulfillment. Once the order has been shipped, it cannot be modified, but you may process it according to our return policy.
How long will it take to receive my order after it has been shipped?
Most pawmills products are shipped from our local warehouses in the United States. Standard delivery within the US typically takes 3 to 7 business days.
How can I track my package?
Within 1 to 2 business days after making your payment, you can use your tracking number and email address to track your package in real time under the “Order Tracking” section on our official website.
Do you accept returns and exchanges?
You may apply for a return without any reason within 30 days of receiving your order, provided that the product is unopened or in a condition that does not affect its resale. Returns or exchanges due to quality issues will be processed with free shipping.
How do I request a return?
Please send your order number, a description of the issue, and photos of the product to [email protected]. Our customer service team will reply to you within 1 to 2 business days.
Are the products safe? Are they suitable for pets?
All of our supplies comply with the safety standards for pet products in the United States. The materials are non-toxic, bite-resistant, and have passed standard safety tests, so you can use them with peace of mind.
How do I choose the right size or style?
A sizing guide is provided on the product page. If you still have questions, please send the relevant information about your pet to our customer service team, and they will provide you with recommendations.
Can I make bulk wholesale purchases?
We offer wholesale services. Please visit https://pawmills.com/wholesale/ and fill out the form, and we will contact you to discuss this further.
